I have posted a payment received to a debtors account in the form of a journal on Sage Line 50. How can I take this off? As a journal cannot be deleted on Sage?
How can i take a debtor payment off their account?
Have you tried removing it in Maintenance? Usually, if you get anyone else in the network logged out of the system and go into File --%26gt; Maintenance you can remove/move a payment.
However, i'm not 100% certain what you mean by a 'journal'. I sincerely doubt that Sage would make something completely unremovable. Have you tried calling them?
The helpline number is: 0845 111 5555
Reply:Journals can be deleted in sage, go to file-maintenance. You could also just input a reversal journal, being the exact opposite of the first one.
Why are you posting journals to the sales ledger? This is totally gonna mess up the sales ledger control account which ain't gonna suit your auditor!!!!
If the debtor balance has been paid then you should just be putting through a sales receipt. This means the sales ledger and the sales ledger control account will still balance.
Good luck!!
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